Shop Mobile More Submit  Join Login

deviantART, we have a problem.

Tue Apr 16, 2013, 4:57 PM

Problems on deviantART?

It happens to us all at some point... We find a problem. This problem could be another user, some art or a technical glitch. The types of problems are you could encounter here on deviantART could span 100 news articles, so we will just focus on the most common issues and how to get help with them.




deviantART Users

You will, at some point, have an issue with another deviant. Just like in real life, personalities collide, heads will butt, and tempers will flare. But when does it become a problem? And how do you solve the problem?

Harassment
Harassment is a serious issue. Comments made to you, even if by note, that are "extremely aggressive, insulting or otherwise extremely abusive" are not allowed. The Etiquette Policy and dA FAQ 238 makes this 100% clear. If someone is contacting you and behaving this way, the first thing you should do is to BLOCK THEM. Once you block them, they can't communicate with you anymore. Now, if they continue to harass you through their own profile or on other deviant's or group's profiles, you will need to file a report with the Help Desk.

Harassment: A Survival GuideIt's no secret that the members of deviantART are an opinionated bunch! For good or ill, there is always plenty to say about art that speaks to them. This is great, yet amidst those opinions you're bound to get reactions that are nothing more than word pollution or troll bait. How many of you have logged into deviantART and been faced with this problem?


We've all seen it, been a victim of it, or at least heard about it: Folk out in the digital world living for nothing more than the joy of ruffling peoples' feathers. Well not to worry dear reader, because I've compiled a survivor's guide on how to slay the beast of text pollution: le trolls!
:bulletred: Identify The Problem!
Being the level-headed fantastical artist that you are, when it comes to outrageous claims and aggravating comments regarding your work it seems like common sense for you to set the record straight and reply to these virtual text hoodlums. I


Spam and Flooding
Spam and flooding are some other issues you may come across. Repeating the same message (comment or note) to you over and over is not okay and is generally considered spam but is actually called flooding. Commercial exploits on deviantART are considered spam and are not allowed. If you see this behavior or are a victim of it, contact the Help Desk. Do not approach the deviant who is doing these things, and if these things are being done TO YOU, make sure you BLOCK THE DEVIANT.

Bullying
Bullying is a terrible issue and is found on every social site on the internet. Bullying, sometimes called 'trolling' or 'white knighting' is not allowed on deviantART. If you think you are the victim of a bully, contact the Help Desk. And make sure you BLOCK THE DEVIANT.

Bullying is so COMMON: The Essay by KobayashiHisa





Offensive Works on deviantART

Eventually, you will find some art that you just don't like. O-well. But at some point, you might find art that is just plain offensive or obscene. If you do find art that just doesn't seem like it belongs on deviantART, tell the Help Desk.

Hate Art
Hate art is not allowed on deviantART. Hate art is "clearly racist or bigoted..." Promoting slavery, torture, hatred, killing, etc of any identifiable group of people (race, nationality, religion, sexual orientation, etc) is expressly forbidden on deviantART as stated in FAQ #12 and in the submission policy you agree to every time you submit anything to deviantART. If you see art that appears to be hate art, contact the Help Desk or use the Report Deviation link found on every page that has artwork on it. If the user who submitted the possible hate art is bothering you, BLOCK THEM.

Art Theft and Copyright
Art theft is the deviantART way of saying "copyright infringement." Sometimes you may see artwork that appears to be suspect or from a different source even though the deviant who uploaded it claims it is their work. If you see this and are really really sure the work isn't theirs, use the Report Deviation link to report the work. Do not attempt to speak with the person or reason with them. If you do, you may end up needing to block them because they will be angry and may verbally attack you. If you know who the actual artist is, contact that person so they can file a real copyright report or DMCA takedown with deviantART (something only the copyright holder can do). To read more about the copyright policy on deviantART (that you agreed to follow when you signed up for an account), read this. Don't forget that deviantART does not recognize Fair Use and that even if you are outside the USA that you still must follow the laws of the USA.

A Copyright Briefing (New Updates 3/5/13)I am not a lawyer. I do not know everything there is to know about copyright law and cannot assist you with legal matters. I have studied copyright extensively and written many DMCA Takedown Requests for myself to successfully get the illegal use of my work stopped. This article is in no way comprehensive. It does not include 100% detail on copyright laws. If you want more information or just want to browse more of my writing on copyrights, please go here.
Copyright and "Theft"
Why sharing can be illegal.
There is quite a bit of confusion about copyright law, the DMCA, fair use, de minimus, etc. And rightly so. I always try to give people the benefit of the doubt when I come across what appears to be a "theft" issue. Even people in the United States, the home of the DMCA and one of the strongest supporters of


Porn and Underage Models
Pornographic imagery is not allowed on deviantART. Period. Some forms of nudity are allowed, but in general, all explicit adult material is not allowed on this website. This includes linking to such content from journals or deviation descriptions - it just isn't allowed. Also, minors (people under the age of 18) are not allowed to be sexualized (real or made-up). If you see pornographic material, use the Report Deviation link on the artwork. Do not approach the user. If you find art that appears to follow the policy but may need a mature tag added (like nudity or violence), simply use the Report Deviation link and say so (there is that option).

Issues with Journals
Journals have their own issues. Like I said above, you can't link to outside sources of explicit adult material. You also cannot promote or distribute warez, cracked software, etc from your journal. There are other general rules for journals such as not promoting hatred, calling out other users, making negative lists for people to target, etc. If you find a journal that appears to be breaking any rules, simply contact the Help Desk and explain the issue. If the staff thinks it violates the rules, they will remove it.




Technical Glitches

EEK! Yes, welcome to technology! Even the best laid out website will have issues from time to time. deviantART must change with the times, with user demands, with technology, and more. Features are added to the site all the time and need testing too. Depending on how you use your account, you may find more glitches than other users. The bottom line is that if you find a glitch, contact the Help Desk and explain the issue... Screenshots help! You can also choose to stay informed about all the issues and changes being made. You can also choose to become a beta tester if you want to see all kinds of awesome stuff and help fix it! *nerdvana* Bottom line though... don't panic! It will get fixed.




Official deviantART groups you should watch/join...
:iconhq: :iconcommunityops: :iconcommunityrelations: :iconfella: :icondevbug:

Awesome community groups you should watch/join...
Groups Directory Update
 Group Love 

deviantART is an artist dream come true  and caters to artist from all artistic mediums. I know of no other
online community that is in constant contact with their members and 
allows members to run their own groups with specific rules and 
guidelines that you have decided for your group. 
If you are not interested in becoming a founder or administrator of a group, deviantART has hundreds if not thousands
of groups for you to search and find one or more that is to your 
comfort level and liking. Groups are a fantastic way to find other 
artist to discuss techniques, share idea's, collaborate and make new 
friends. 
Question for the Reader; How often do you 
search for a new group to join or to find a group that is centered 
around your interest  Discuss in the comments area of this journal 


Ha! Too many to list here, but that journal has so many great ones listed!


Questions on Fanart? Please see this amazing and very informative video: [link]

To be clear, I am not a member of the staff nor do I get any special information or treatment on deviantART. I simply make reports, ask questions, read the FAQs and stay involved with the community to learn as much as I can. I am more than happy to answer all your questions, but understand that I am basing my answers off of my own experiences and off of how I understand and have understood explanations of the various policies on deviantART (through official deviantART journals, help desk inquiries, and contact with different staff members).

I am not an expert (I learn new stuff everyday). I cannot make reports for you. I cannot remove art. I cannot ban people. And I most certainly cannot change any policies on deviantART or any laws in the USA.

But I will help you to the best of my ability.

:heart: Lantiis
Add a Comment:
 
:iconhinatafox790:
HinataFox790 Featured By Owner Jan 28, 2016  Hobbyist General Artist
I agree with the harassment part. It just isn't being taken care of.
Reply
:iconblindandbeautiful:
BlindAndBeautiful Featured By Owner Jan 28, 2016  Hobbyist General Artist
Yeah the staff doesn't actually CARE is the problem. For instance, I had reported harassment almost a week ago and still nothing. Marking the message as SPAM got rid of that person's account way faster. 
Reply
:icondrawinggirl4:
DrawingGirl4 Featured By Owner Nov 26, 2015  Hobbyist Filmographer
The report buttons for DA ARE TERRIBLE! By far the worst I've seen on any website..I found the report file last night, but deleted it due to errors and me wanting less windows..Now I can't even go back because the site keeps making me go through circles! Pathetic!
Reply
:iconilantiis:
iLantiis Featured By Owner Dec 7, 2015  Hobbyist Digital Artist
Sorry I have been sick. I so wanted to tell you to report that lol But how ineffective would that be!? Yes, the report buttons are the worst of virtually every site out there.
Reply
:iconariieve:
ariieve Featured By Owner Edited Oct 27, 2015  Hobbyist General Artist
I know you arent staff but i figured id ask you anyway

what can we do about seeing another deviant being bullied? I know of a case where bullies on here and tumblr combined have pushed a person to attempted suicide. I dont know if the person will be coming back to deviantart but the issue remains that there was horrible harassment and bullying going on. Can I do nothing even though I was not the victim? Is there any staff member that I could message and link the page just for them to go over it? The help desk tells me to tell the victim to report the people but i can't exactly do that, as i dont know them and only came across their case after issue has reached this point
Reply
:iconilantiis:
iLantiis Featured By Owner Oct 27, 2015  Hobbyist Digital Artist
Unfortunately there isn't much you can do without putting yourself in danger of being bullied as well. The best thing to do is to encourage the person being bullied to block and report. That is all - the Help Desk has their hands tied because if you don't know who it is then neither will they.
Reply
:iconariieve:
ariieve Featured By Owner Oct 27, 2015  Hobbyist General Artist
Well hopefully, the person recovers, and if/when they come back they block and report. I wish there was more i could do. Mob "justice" is horrifying.
Reply
:iconshift-ciick:
shift-cIick Featured By Owner Sep 23, 2015  Hobbyist Filmographer
My friend accepted a commission through the commission widget and completed it but she did not receive any points. I checked the point transaction history and it says she gained points but she did not? I was wondering what i should do?
Reply
:iconilantiis:
iLantiis Featured By Owner Sep 27, 2015  Hobbyist Digital Artist
Contact the help desk.
Reply
:iconshift-ciick:
shift-cIick Featured By Owner Sep 27, 2015  Hobbyist Filmographer
Ahh i have, I haven't gotten a response. :/
Reply
:iconilantiis:
iLantiis Featured By Owner Sep 27, 2015  Hobbyist Digital Artist
It can take a month or more unfortunately :(
Reply
:iconshift-ciick:
shift-cIick Featured By Owner Sep 27, 2015  Hobbyist Filmographer
Hmm alrighty thank you for letting me know 
Reply
:iconwhipping-b0y:
WhIppIng-b0y Featured By Owner Sep 9, 2015
Intersting
Reply
:iconilantiis:
iLantiis Featured By Owner Sep 10, 2015  Hobbyist Digital Artist
I hope helpful a little too :3
Reply
:iconwhipping-b0y:
WhIppIng-b0y Featured By Owner Sep 11, 2015
Well, most of these I already knew, although to a lesser extent with some, I do find it cool and appreciate that the links to the specific rules and such are there.
Reply
:iconstettafire:
Stettafire Featured By Owner Edited Sep 3, 2015  Hobbyist General Artist
I once saw somone posting a rather angry journal about somone who they said was 'stalking' them online. I asked them how can they be stalked if they just use the block button? But then they said that blcoking dosn't work and that people could still comment on their deviations. 
I'm pretty sure this isn't true. I personally have had great success in blocking people in the past. My page is generally speaking, a very pleasent place with no angry insults and arguments :D
Reply
:iconilantiis:
iLantiis Featured By Owner Sep 6, 2015  Hobbyist Digital Artist
The block feature does work. Some people think hiding comments is the same thing so maybe that is their issue.
Reply
:iconstettafire:
Stettafire Featured By Owner Sep 6, 2015  Hobbyist General Artist
Could be:)
I have never had a problem blocking people myself:)
Reply
:iconjaredthefox92:
JaredtheFox92 Featured By Owner Apr 13, 2015  Hobbyist Writer
I have a question, does the administration staff thoroughly look at the two conflicting deviant's pages and check through their galleries to get the entire story or do they just respond to the "I reported them first!" sort of method where they don't look at the entire story? I'm wondering because I feel that it's unjust to ban someone who may have been a bit aggressive, but is say trying to expose a pedophile who the DA staff have neglected to ban for a long time. I'm just curious. I feel it would be best to check someone thoroughly before swinging the ban hammer at them, they could be the more innocent one in actuality and perhaps the person who reports is the one who is in fact in the wrong.
Reply
:iconilantiis:
iLantiis Featured By Owner Apr 15, 2015  Hobbyist Digital Artist
They do research the issue. They will not simply remove something because it was reported - they will make every attempt to fact check.
Reply
:iconjaredthefox92:
JaredtheFox92 Featured By Owner Apr 15, 2015  Hobbyist Writer
I sure hope so, to ban the wrong person is a big mistake and quite honestly from what I've heard it has happened before. It's like a drug dealer calling the police for his neighbors music being up to loud.
Reply
:iconbloodniss:
Bloodniss Featured By Owner Dec 26, 2014  Hobbyist Artist
I have the Problem with two Users there say bad things about my art 
Reply
:iconilantiis:
iLantiis Featured By Owner Dec 26, 2014  Hobbyist Digital Artist
If they keep bothering you, make sure you block them.
Reply
:iconbloodniss:
Bloodniss Featured By Owner Dec 26, 2014  Hobbyist Artist
Ok thx but i think it not really helps 
Reply
:iconilantiis:
iLantiis Featured By Owner Dec 26, 2014  Hobbyist Digital Artist
Blocking does help. They can't comment on your work or to you at all anymore. And if they go around the block with an account that isn't blocked, you can report them to the deviantART help desk and the admins may suspend them or ban them from the site.
Reply
:iconbloodniss:
Bloodniss Featured By Owner Dec 26, 2014  Hobbyist Artist
ok thx
Reply
:icon3d-art-font:
3D-Art-Font Featured By Owner Oct 5, 2014  Professional Digital Artist
I am looking for members, they are banned and lost their money. 
Reply
:iconbloodat:
bloodat Featured By Owner May 8, 2014  Hobbyist Digital Artist
I have a problem. Everytime I want to upload a deviation ( I already added the name and description) the name of the file stays and the describtion is gone. Maybe you know why it doesn't work?
Reply
:iconilantiis:
iLantiis Featured By Owner May 8, 2014  Hobbyist Digital Artist
I don't, I'm sorry. You need to submit a trouble ticket to the Help Desk.
Reply
:iconbloodat:
bloodat Featured By Owner May 8, 2014  Hobbyist Digital Artist
It's okay thanks anyway...
Reply
:iconspookyeternaldragon:
SpookyEternalDragon Featured By Owner Apr 27, 2014
I have a problem. I am unable to log onto my other account Spookythedragon.
At first I thought I was hacked and tried changing my pass but even though I did I still couldn't get on.
Here's a video I took of me trying to get in after changing my pass. And no, I typed nothing wrong everything right.
www.youtube.com/watch?v=eqVkQF…
Do you know what kind of problem this could be?
Reply
:iconilantiis:
iLantiis Featured By Owner Apr 29, 2014  Hobbyist Digital Artist
You will need to contact the help desk. I cannot help you with that.
Reply
:iconspookyeternaldragon:
SpookyEternalDragon Featured By Owner Apr 29, 2014
I already did. No help with that. :shrug:
Reply
:iconzunachina:
Zunachina Featured By Owner Apr 26, 2014  Student General Artist
I wanna report this guy megusta9999.deviantart.com/ He keeps posting nudity and uncensored penetration in comment sections and his icon should be banned too.
Reply
:iconilantiis:
iLantiis Featured By Owner Apr 29, 2014  Hobbyist Digital Artist
You will need to contact the help desk. I cannot help you with that.
Reply
:iconshinobi-gambu:
Shinobi-Gambu Featured By Owner Apr 21, 2014  Student General Artist
Hello there.  That's a nice article.  But I have a question and I'm highly concerned about it.

This falls under the Art Theft and Copyright category.  And I have a lot of proof for this.

What if I have found a user who has his entire gallery stolen and most of the copyrighted material originate from other websites?
The user is still Submitting copyrighted material as of now.  He has been kindly asked to take such material (That violate the rules) down but still ignores the warning(s).

Now I know that a couple of users whose works got stolen are no longer active on this site, or the artist has never had an account here.

Or some users say that the DMCA does not apply effect in the country they could respectively be from.  Is there any way to deal with such issue?
Reply
:iconilantiis:
iLantiis Featured By Owner Apr 22, 2014  Hobbyist Digital Artist
Regardless of the country, if the user is on a US-based site, they must follow US law. This means that person from other countries CAN file a DMCA with the site. BUT it has to be the owner of the work - it cannot be a third party. So for those works you are talking about to be taken down, you will need to contact the copyright owners on those other sites and hope they file a complaint with deviantART.

All you can do is that and file a report for "permission issues" where you go to the Report Deviation link on one of their illegal deviations and choose "Permission Issues." Simply state that you don't think the person has permission to post the work, include a link to the original work that shows it is copyright to someone else, and then, in the last text box, put in there that their entire gallery is full of permission issues just like this.

What this will do is alert deviantART to the problem, they will look into it, and they may notify this deviant that he/she must produce actual statements of permission to be able to post these works. They typically give about 30 days (I think) where the deviant can produce their proof of permission. During this time, their gallery will display blank markers that state deviantART is waiting on permission documentation. If they cannot or do not produce it, deviantART will remove the offending images. If the deviant repeats the behavior, they can be suspended or banned from the site.

Just remember that YOU CANNOT file a copyright infringement report if the work is not yours. Instead file the report as a permission issue.
Reply
:iconshinobi-gambu:
Shinobi-Gambu Featured By Owner Apr 22, 2014  Student General Artist
I see.  It seems very difficult to notify some of the copyright owners for this kind of issue due to either not being around.  The specific user is still stealing artworks and a couple of copyright holding users previously filed a DMCA takedown report.

Anyway, they give that infringing user 30 days?
Reply
:iconilantiis:
iLantiis Featured By Owner Apr 22, 2014  Hobbyist Digital Artist
Yes because sometimes a person really does have permission. Sometimes.
Reply
:iconshinobi-gambu:
Shinobi-Gambu Featured By Owner Apr 23, 2014  Student General Artist
Yeh, but unfortunately in this case, he does not, because he has not provided any proof or evidence stating that he has permission to do so.
Reply
:iconilantiis:
iLantiis Featured By Owner Apr 23, 2014  Hobbyist Digital Artist
Then unfortunately all you can do is to report the permission issues.
Reply
:iconshinobi-gambu:
Shinobi-Gambu Featured By Owner Apr 23, 2014  Student General Artist
I guess that's the only way.
Reply
:iconilantiis:
iLantiis Featured By Owner Feb 11, 2014  Hobbyist Digital Artist
Thanks!!
Reply
:iconmelikebat:
melikebat Featured By Owner Feb 12, 2014  Hobbyist Traditional Artist
Welcome! :)
Reply
:iconyukuii:
Yukuii Featured By Owner Jan 12, 2014   Digital Artist
Please can you help me to report a bad user ?
Reply
:iconilantiis:
iLantiis Featured By Owner Jan 13, 2014  Hobbyist Digital Artist
I am sorry, but unless it is just general policy issue, the person the user is bothering myst report using the Help Desk.
Reply
:iconyukuii:
Yukuii Featured By Owner Jan 14, 2014   Digital Artist
Thanks
Reply
:iconismael7777:
Ismael7777 Featured By Owner Jan 9, 2014  Hobbyist Artist
At the main page, I see pornography. Can you please take that down.
Reply
:iconilantiis:
iLantiis Featured By Owner Jan 9, 2014  Hobbyist Digital Artist
Enable your mature filter to keep from seeing it in the future.
Then contact the Help Desk with the specific accounts and deviations that are believed to be pornographic.

I cannot help you with this - you will have to go to the help desk or use the 'report deviation' link on the deviation's page.
Reply
Add a Comment:
 
×

:iconilantiis: More from iLantiis


Featured in Collections

Journals by WannieWirny

News And Journals by FreckledAndFearless

News and Journals by AkatsukiKurohana


More from DeviantArt



Details

Submitted on
April 16, 2013
Submitted with
Sta.sh Writer
Link
Thumb

Stats

Views
10,278 (7 today)
Favourites
176 (who?)
Comments
472
×